Question 1

How are RedDogSME solutions organized?

Accepted Answer

The catalog is organized into RECON, FOUNDATIONS, INTELLIGENCE, SPECIAL_OPS, and RETAINER so discovery, implementation, advanced capability work, and ongoing support stay clearly separated.

Question 2

What is the typical starting engagement?

Accepted Answer

Most teams start with the RECON Infrastructure Audit. It identifies risk, cost leakage, and compliance gaps before implementation dollars are committed.

Question 3

How does fixed pricing work?

Accepted Answer

Every engagement has fixed deliverables, timeline, and pricing in the statement of work. Scope changes are managed through explicit change orders, not silent overages.

Question 4

How quickly can solutions move to production?

Accepted Answer

Standard deployment windows are typically 2-4 weeks, depending on scope complexity and constraints identified during discovery.

Question 5

Why fixed pricing instead of hourly?

Accepted Answer

Hourly billing rewards elapsed time. Fixed pricing rewards delivery discipline. You pay for defined outcomes, not drifting effort.

Question 6

What if my requirements change mid-project?

Accepted Answer

Minor adjustments are included. For material scope changes, we issue a fixed-price change order before work continues so budget and ownership stay explicit.

Question 7

Do you offer discounts for multiple solutions?

Accepted Answer

Yes. We publish pre-priced bundles (for example B-01 Audit to Foundation Credit, B-02 Federal FastTrack, and B-03 Secure AI Launch) with fixed commercial terms. We avoid open-ended percentage discounting.

Question 8

What's included in the deliverables?

Accepted Answer

Every deployment includes production-ready Infrastructure-as-Code (Bicep/Terraform), implementation documentation, control mapping, and a structured handoff. You own all delivered client-specific artifacts.

Question 9

What if something breaks after deployment?

Accepted Answer

Deployments include 14 days of bug-fix support. For ongoing support, retainers start at Fractional Architect Core ($2,950/mo) and scale through Secure Platform Pod ($12,500/mo) and Elite Transformation Office ($24,000/mo).

Question 10

Can you work in our existing Azure tenant?

Accepted Answer

Absolutely. We deploy directly into your environment. We'll need Contributor access to the relevant subscriptions and can work within your existing governance frameworks.

Question 11

Do you require long-term contracts?

Accepted Answer

Project engagements run under fixed-term SOWs. Retainers are monthly upfront: R-01 and R-02 can run month-to-month, R-03 has a 3-month minimum, and R-04 has a 6-month minimum.

Question 12

How do you handle sensitive/classified environments?

Accepted Answer

Our Federal Landing Zone (F-02) is designed for Azure Government and IL5-oriented workloads. We align delivery to CUI handling expectations and can discuss implementation constraints during discovery.

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